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Distance Selling Agreement


This contract has been drawn up based on the obligation to conclude a contract for online sales in accordance with the Regulation on Distance Contracts Implementation Procedures and Principles published in the Official Gazette dated 13.06.2003 and numbered 25137, and its articles are as follows.


The subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers - Regulation on the Implementation Principles and Procedures of Distance Contracts, regarding the sale and delivery of the product sold by the SELLER to the BUYER, whose qualifications and sales price are specified below.


Title: LATIKA GÜMÜZ (Hereinafter referred to as SELLER) Address: Zeytinlik Mahallesi Yakut Sokak Üstün Pasısı no:5/7 BAKIRKÖY/İSTANBUL Phone: 0212 660 42 24 e-mail:


As a customer, the address and contact information used by the person who becomes a member of the shopping site when registering or placing an order are taken as basis.


It consists of the type of goods / products / services, quantity, brand / model, color, quantity, sales price, payment method, information at the time the order is finalized.


4.1 - BUYER declares that he has read and informed all preliminary information regarding the basic characteristics of the product or products subject to the contract specified in Article 3, the sales price and payment method and delivery, and has given the necessary confirmation electronically.
4.2 - The product or products subject to the contract are delivered to the BUYER or the person/organization at the address indicated within the period explained in the preliminary information, depending on the distance of the BUYER's residence for each product, provided that it does not exceed the legal 30-day period. This period can be extended for a maximum of 10 days, provided that the BUYER is notified in advance.

4.3 - If the product subject to the contract is to be delivered to a person/organization other than the BUYER, LATIKA silver cannot be held responsible if the person/organization to be delivered does not accept the delivery.

4.4 – The SELLER is responsible for delivering the product subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.

4.5 - For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the SELLER and the price must be paid with the payment method preferred by the BUYER. If the price of the product is not paid for any reason or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.

4.6- After the delivery of the product, if the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault, provided that the product is delivered to the BUYER. It must be sent to the SELLER within 3 days. In this case, shipping costs belong to the BUYER.

4.7-If the SELLER cannot deliver the product subject to the contract within the deadline due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation or interruption of transportation, it is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of his rights to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the amount paid will be paid in cash and in lump sum within 10 days.

4.8- Defective or defective products, whether sold with a warranty certificate or not, can be sent to LATIKA GÜMÜŞ for the necessary repairs within the warranty conditions. In this case, shipping expenses will be covered by LATIKA GUMUS. In order for the BUYER to pay LATIKA's shipping expenses, this shipment must be made by SÜRAT cargo, specifying LATIKA's current transaction code. Otherwise, the cost of the shipments belongs to the BUYER.

4.9- This contract becomes valid after it is delivered by the SELLER to the BUYER via fax or e-mail.


has the right to withdraw within (7) days from the delivery of the product subject to the contract to him/her or to the person/organization at the address indicated. In order to exercise the right of withdrawal, the SELLER must be notified by fax, e-mail or telephone within this period and the product must not be used within the framework of the provisions of the relevant article. If this right is exercised, it is mandatory to return the copy of the cargo delivery report stating that the product delivered to the third party or the BUYER was sent to the SELLER and the original invoice. The product price will be returned to the BUYER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. The shipping cost of the product returned due to the right of withdrawal is covered by the SELLER.

In addition, the consumer cannot exercise his right of withdrawal for goods produced in accordance with the consumer's special wishes and demands or personalized by making changes or additions.


If the payment is made by credit card or a similar payment card, the consumer may request the cancellation of the payment transaction on the grounds that the card was used without his/her consent and unlawfully. In this case, the card issuer returns the payment amount to the consumer within 10 days from the date of notification of the objection.

In case of default by the debtor, the debtor agrees to pay the loss and damage incurred by the creditor due to the delayed performance of the debt.

In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the place of residence of the SELLER or BUYER are authorized up to the value declared by the Ministry of Industry and Trade.

If the order is concluded, the BUYER will be deemed to have accepted all the conditions of this contract.